FAQ

General questions

Who are AVCARS?

AVCARS is one of the largest car auctions in Europe. With a wealth of experience, we are the leading experts in supporting the used car trade safely, quickly and easily. AVCARS is an online platform that offers buyers and sellers the ideal place to meet and conduct their business transparently, risk-free and easily.

In which countries does AVCARS operate?

With offices in Lithuania, AVCARS operates at an international level throughout Europe. Vehicles mainly come from professional European (remarketing) parties

What to do if the site does not load or is slow?

Try clearing your browser cache, reloading it, or using a different browser. Also, make sure your internet connection is stable. If the problem is not resolved, the site may be undergoing technical work.

What should I do if there are technical problems at the auction?

In case of technical problems, such as malfunctions of the site or delays in updating rates, please contact support immediately.

Getting started with AVCARS

How to register on the site?

For registration on the site, follow the link (link) or click on the “main” page “Registration” button. Fill in all the necessary fields, including your name, email address and password. After that, you will need to confirm your registration through a link sent to your email. More detailed information is available at the link Download instructions

What documents are needed for registration?

When registering a person on the Avcars website, it is necessary to provide a person’s identity in the system of documents.

for registering a company to avcars, customers from continental Europe must provide legitimate details of the company and VAT by loading all files in the personal office during registration. They must also allow us to check their activities. To do this, they must provide us with their Nace codes .

 

Is it possible to register as a private person, or is registered from the company?

On the Avcars website, 2 registration methods are available, you can register both from a person and from the legal entity by providing the necessary data.

Why can't I register on the site?

Make sure that when registering you select the corresponding type of account and fill out all the obligatory fields for registration. Check if you previously created an account on the Avcars website.

Is there a registration fee?

No, you only make a deposit according to your chosen tariff.

How long does the registration process last?

The registration process usually takes several minutes, but depending on the need to verify your documents, it can take up to several working days.

What to do if I did not receive a letter to confirm registration?

Check the Spam or “Unwanted Mail” folder in your mailbox. If the letter does not come, try to request a second departure or contact the site support service.

What data must be specified during registration?

To register a person, you need to specify your full name, address of residence, contact phone number and email address. It may also be necessary for accounting for accounts and other personal information necessary to participate in the auction.

Is it possible to change the account data after registration?

Yes, you can change the majority of data in your profile through your personal account on the site. Some data, such as a name or legal information, may require confirmation or appeal to the support service. More detailed information is available at the link Download instructions

Can I register from any country?

Yes, registration on the Avcars website is available to users from different countries.

How to check that my registration was successful?

After the completion of registration, an email will be sent to your email with confirmation. If you received it, then the registration was successful. You can also try to enter your account on the site.

What to do if I can’t complete the registration due to error on the site?

Try to update the page or restart the browser. If the error is repeated, contact the support service, indicating the details of the problem and screenshots, if possible.

Can I register through a mobile application?

Avcars website is available through a browser both in the de -depth version and in the mobile.

What to do if my registration was rejected?

If your registration has been rejected, check if you specified all the data correctly, and make sure that you meet the requirements for registration. If the problem is saved, contact the support service for clarification.

What to do if I registered, but I can’t enter the system?

Make sure you are in the right login and password. If the problem is saved, use the password restoration function or contact the support service.

Personal account

Is it possible to protect your account after registration?

To protect the account, it is recommended to use a complex password that is not used on other sites, and enable two -factor authentication if this function is available on the site.

Can I use the same account to participate from different devices at the same time?

This is possible. However, for each entrance from the new device, a separate check is required and confirming the entrance with the Mail which is indicated during registration as the main.

How to find out that my data is protected during registration?

Make sure that the site uses a secure connection (https) and that the Privacy Policy indicates how your data will be used and defended.

Can I change the type of account (from a person’s physical person to legal entity) after registration?

In most cases, you can change the type of account, but this may require additional confirmation or contacting the support service.

Are there any age restrictions for registration at the auction?

Yes, to participate in auctions, you must be an adult (18 years and older). Accurate requirements may vary depending on the country and site conditions.

Can I delete my account if I don’t want to use the services of auction anymore?

Yes, you can delete your account through the profile settings or by contacting the support service. Please note that after removing the account, your data can be deleted without the possibility of recovery. (The account is deleted with "0" balance)

Is it possible to create several accounts for one person?

One user is allowed to create only one account. The creation of several accounts can violate the rules of the site and lead to blocking. (It is possible only to create subaccounts in your personal account).

What to do if I forgot a password?

On the entrance page, click on the link "Forgot the password?" And follow the instructions for its restoration. A link for a password will be sent to you by e -mail.

Why don't I get a letter to restore password?

Check the Spam or “Unwanted Mail” folder. If the letter did not come, try to request it again. Make sure you have introduced the correct email address specified during registration.

What to do if my account is blocked?

Your account could be temporarily blocked due to several unsuccessful attempts of entry or for other reasons. Contact the support service to find out the reason for the blocking and receive instructions for restoring access.

Why is my account not activated after registration?

To activate the account, you need to confirm your email. Check the mailbox and follow the instructions in the letter to activate. If the letter has not arrived, request it re -departure

What to do if I received a notification of suspicious activity on my account?

If you received such a notification, immediately change the password and check the account security settings. Contact support if you think someone could gain access to your account.

What to do if I forgot the answer to the secret question to restore access?

Contact support to confirm your personality and gain access to the account.

Car buying process

How to take part in the auction?

To participate in the auction, you need to register on the auction website, confirm your account and pass verification. After that, you can participate in the auction by making bets on interests of interest. More detailed information is available at the link Download instructions

How to find out the date and time of the auction?

Date and time of each auction are indicated on the page with a description of the car. You can also subscribe to the newsletter or notification to receive reminders of upcoming auction.

What types of auctions exist?

“Buy now” - you can buy a car without participating in the auction at the specified price. “Classic auction” - bets are visible to all participants. The minimum step in price increase is 100 €.

How to bet on auction?

After entering the auction, you can bet on cars that interest you. Select the lot and enter the rate of the rate. Make sure your rate exceeds the current price. If someone offers a higher rate, you will have to kill it.

Is it possible to cancel the bet after its submission?

bets are mandatory and cannot be canceled. If your bet is killed, your bet is canceled.

Is it possible to inspect the car before bidding?

In some cases, it is possible to inspect the car in front of the auction at the auction site. However, this is not always available, especially for online auctions. Instead, you can familiarize yourself with detailed photos and description of the car.

Can I not win the car at the auction?

Yes, some cars after the end of the auction, if your bet is maximum, goes to approval by the seller. Approval can be busy for 1-2 days, in some cases up to 4 days. The seller’s decision will be indicated in the personal account in the section “My bets”

How to find out about the condition of the car before betting?

The description of the lot usually includes information about the condition of the car, including the history of maintenance, possible damage, mileage and other important parts. Also, reports on the state from independent experts may be provided.

How to find out what I won at the auction?

After the auction is completed, you will be sent to an email with confirmation of the winnings and further instructions for payment and receipt of the car.

What to do if I am not satisfied with the condition of the car after buying?

Carefully read the conditions of the auction before participation. All sales at the auction are final and are not subject to return.

Can I put my car for sale at auction?

Yes, many auctions allow private individuals and companies to put their cars for sale. You will need to register as a seller, provide all the necessary information about the vehicle and pay for the commission for participation.

How to find out about upcoming auctions and new lots?

You can subscribe to the newsletter of the auction news or receive notifications through your personal account on the site. You can also regularly check the section "Former auctions" on the site.

What type of car can be found at auctions?

At auctions, you can find a wide range of cars: from cars and SUVs to commercial vehicles.

Is there a guarantee for cars purchased at the auction?

Cars sold at auctions are sold “as is” without any guarantee. In some cases, the seller may offer a limited guarantee, but this should be indicated in the description of the lot.

Is it possible to participate in the auction anonymously?

Your name may not be displayed publicly in the trading process, but the auction administration will know your personality.

Is it possible to bargain after completing the auction?

After completing the auction and the adoption of your rate, it is already impossible to bargain. However, if the car has a X-Time phase, then at this moment you can still increase the rate until the end of the time.

Payment

What additional costs are associated with the purchase of a car at the auction?

In addition to the cost of the car, you must take into account the auction commission, taxes, transportation costs, customs fees and possible expenses for processing and sending documents.

How does real -time bets work?

In real time, the rates are updated on the screen, and you see the current maximum rate. To kill the rate, you need to offer an amount exceeding the current maximum rate. The auction ends when no one offers a higher rate for a certain time.

What commission is charged for participating in the auction?

The commission may vary depending on the auction and the type of car. Usually this is a percentage of the final sale price. Make sure you know the exact amount of the commission to correctly calculate your expenses.

How to make sure the bet was accepted?

After you bet, the system must confirm its adoption. You will see updated information on the screen and receive confirmation by e -mail or in your personal account. If the confirmation has not come, check the status of your rate before the end of the auction

What if another participant interrupts my bet?

If your bet is interrupted, you can increase the rate if it does not exceed your maximum budget.

What to do if I won the auction, but I can’t pay for the car?

You must pay for the car if you won the auction. If unforeseen circumstances arise, immediately contact the auction administration. Nevertheless can lead to fines, account blocking and legal consequences.

Is it possible to bet below the current price?

No, the rates should exceed the current maximum price. The system usually indicates the minimum stake of the bet, which must be exceeded.

How to avoid auction fraud?

Make sure you are participating in the auction on a proven and reliable platform. Always carefully read the conditions and check the reviews. If something seems suspicious, it is better to refrain from participation.

What are the consequences for refusing to buy after winning?

Refusal to buy, can lead to fines, prohibition of participation in the future, blocking the account and possible legal actions from the auction.

What are automatic rates and how do they work?

The auction allows you to set the maximum amount (for this you need to activate the “betting agent” that is located above the “bet” button) that you are ready to offer, and the system will automatically increase your rate as necessary, until this amount is reached. This helps to participate in the auction, even if you cannot follow them in real time.

Car delivery

How to organize a car transportation after purchase?

You can order delivery directly through the auction or pick up your car from our site. Make sure the car transportation is insured. More detailed information is available at the link Download instructions

What is the procedure for transmitting a car after winning?

After the completion of trading and payment, you will receive instructions for the transfer of the car. This may include paperwork, receiving keys and transportation agreements. Typically, the transmission process is organized through the auction.

How to arrange a car after buying?

After the purchase, you will need to register the car in your name in the corresponding body of your country. The registration process may require the transfer of documents and payment of customs duties if the car was purchased in another country.

What to do if I can’t pick up the car on time?

If you cannot pick up the car within the specified period, you need to contact the auction to discuss alternative options. Additional fees can be charged for storage of a car on the site.

AVCARS Used Car Auctions

AVCARS

offers you a wide selection of used cars for sale at auction. Here you can find used cars from all over Europe in good condition with low mileage. Each used car is checked by independent experts.

Vehicle photographs cover all existing damage, even the smallest defects, and appraisal reports are available for most vehicles. Over 5,000 vehicles are sold every week at our used car auctions.

4 Steps to a Successful Car Purchase

1

Registration
Registration

Complete a simple registration on the online platform to gain access to the auctions

2

Bid
Bid

Select the desired auction and place a bid on the lot you are interested in

3

Payment
Payment

Make the payment and receive all the supporting documents for the car and delivery.

4

Delivery
Delivery

Wait for your car while receiving reports at each stage of transportation